1.BUYER TERMS
1.1 Orders and cancellation:
All sales are final. Returns and refunds are not accepted due to the special regime for limited/collecting products market. Placing your order, you submit our “orders policy” and accept everything it says.
All items listed are ineligible for return.
When an order is placed, it cannot be canceled. All orders are subject to our acceptance, and we will not be obligated to fulfill any order unless and until we or our supplier accept it. Orders are subject to product availability, and we may, in our sole discretion, choose to limit, cancel, refrain from processing, or prohibit an order for any reason. This may occur, for example, if the product ordered is out of stock or has been mispriced or if we or the bank entity suspect the order is fraudulent. We also reserve the right to take steps to verify your identity before accepting or processing your order or afteryour order is accepted or processed.
The buyer won’t be able to ask for a return/refund if the item don’t fit. Buyer is responsible about to take the wanted product. If you need some extra information from a product like measures, extra pictures, etc. please contact us. We are here for help and will be a pleasure for us to provide every extra information and reply all your questions before to place an order. Buyer is responsible to buy the item really wants.
By submitting your order, you confirm you are 18 years of age or older and accept to our privacy policy and terms of use.
TFC is not responsible about future damages induced by any habits of use, washing or storage the buyer can do after delivery.
Operations under the special regime for used goods, articles 312 to 315 VAT Directive – art. 135 and sig. LIVA. // TFC – ES33570168N – Apdo. Postal 6007 – SUC 6 – 46080, Valencia, Spain.
1.2 Product Descriptions
We attempt to provide accurate descriptions, measures/sizes and images of products offered through our site. It is your responsibility to review all of the information provided about a product, including the condition, before placing an order. Notwithstanding the foregoing, we do not warrant that the product descriptions, condition reports, images or other information provided are accurate, complete, precise, reliable, current or error-free.
1.3 Prices
We always try to give the best price as possible.
All prices posted on the website are subject to change without notice.
We attempt to provide accurate pricing information regarding the products available on the website, but cannot offer guarantees against pricing errors and are not responsible for typographical, or other pricing errors. If an error occurs, we will inform you using the information you provide when placing your order and you may either confirm your order (at the corrected product pricing) or cancel the order. We reserve the right to cancel any order arising from a pricing error.
Prices at checkout are shown in Euros. You will pay in your local currency.
Website have installed a plugin to estimate the prices with different currencies. This is just an approximation and the real exchange rate will be automatically calculated by the chosen payment method.
1.4 Payment
You agree to pay in full the prices for any purchases you make by payment means acceptable to TFC. We may process payments through third-party service providers, which may post operating rules related to payment on their respective websites and change such rules from time to time.
Whether you make a purchase, your payment method will be charged when you complete the checkout and payment process. By placing an order, you authorize us, and our third-party service providers, to immediately charge your selected payment method for all amounts presented to you in the checkout and purchase process. You represent and warrant that: (a) the payment information (including any credit or debit card information) you supply to us is true, correct, and complete; (b) you are duly authorized to use such payment method for the purchase; (c) charges incurred by you will be honored by your credit or debit card company (if applicable); and (d) you will pay charges incurred by you at the posted prices, including all applicable taxes.
1.5 Your Obligations
You confirm you are 18 years of age or older and you agree to comply with these Buyer Terms and all applicable laws and regulations.
The buyer is responsible for providing a correct billing and shipping address. Furthermore, he/she declares that he/she accepts our terms and conditions and that he/she is aware of the import law of the country of destination of the goods. If for any reason the package is held, delayed or destroyed, or returned to us, the buyer will be responsible for all costs incurred (import and export shipping charges, customs and storage charges or delay, etc.).
If you are selling to us:
You (as a seller) are responsible for providing a correct billing and shipping address, also the correct informations required for the payout. Furthermore, you declares that you accepts our terms and conditions and that you is aware of the import/export law of the country of origin and destination of the goods. If for any reason the package is held, delayed or destroyed, or returned to us, you will be responsible for all costs incurred (import and export shipping charges, customs and storage charges or delay, etc.). In addition, if for any reason the payment made by us to your account is rejected or returned, you will have to bear the costs of chargeback without the option to reclaim these fees. In case there is a new payment attempt, this will directly affect the amount received, which will be reduced by the aforementioned fees.
2.SHIPPINGS
2.1 General information
Orders will be shipped out within the next working day.
Our packages will be shipped by DHL Express Premium Worldwide Shipping Service* for free. We ship to all countries in the world.
Orders from India: according to the country’s own import laws, KYC check is mandatory. This is a process of identifying and verifying the client’s identity. The customer will get a link by email to complete the process.
*Orders from Russia: shipping is only available through Standard National Post tracked. TFC® is not responsible about any damages or delays in the shipping process.
*Orders from Turkey: according to the country’s own import laws, each person may import a maximum value of 150 euros/year.
*DHL Express cannot deliver to a PO BOX or APO/FPO addresses. If you provide a PO BOX or APO/FPO address, your order will be shipped by Standard National Post Tracked. Some fees may be applied.
All Packages will be shipped always with a tracking number to a verified address. The buyer can’t change the shipping address when an order is placed. Please note if you place different orders with the same shipping address, all of them will be packed and shipped in one package if it’s possible.
Buyer is responsible to provide the correct shipping information. Please make sure you complete every folder required.
International orders may be subject to additional local taxes, import duties or other local requirements. We always do our best in the shipping process but custom fees depend only from destination. TFC is not responsible about possible future custom fees or other steps required by the destination country customs or laws. Orders from European Union countries are free of import charges.
Once an Order Confirmation is issued, TFC will arrange for shipment of the ordered products to you through a third party delivery service provider and we will provide a shipment tracking number upon shipment of all or any part of your order.
In order to speed up and facilitate the purchasing process for our customers, the price of handling and shipping costs are included in all orders. If for any reason due to the non-fulfillment of our responsibility the package has to be returned, the return shipping costs will be at your expense. Only in these cases and with our prior written approval, the products may be returned and must be in the same condition in which it was received, unused, clean and undamaged. The buyer will choose the shipping method he/she wishes under his/her responsibility and will provide the tracking number of the package. Likewise, the costs paid by TFC® will be deducted from the amount of the return and will be justified to the customer with the corresponding invoice from the courier company.
Shipping and delivery dates and times are estimates only and cannot be guaranteed.
We are not liable for any loss or damage caused by a delay in shipment.
In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, the third party delivery service provider will attempt to deliver your order as soon as reasonably possible.
In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
2.2 DELIVERY TIME
In order to provide the best shipping experience to our clients, we include DHL Express Worldwide shipping service in all orders. This is a Premium shipping service.
The client will get a notification from DHL Express with the estimated delivery time. According to their information, the delivery estimated times are from 1 to 5 working days depends your region:
- Europe: 1-2 working days
- North America: 1-3 working days
- Central America, Asia and Africa: 2-4 working days
- South America and Oceania: 4-5 working days
Please note the delivery times are estimated and they can suffer modifications. If you are located in a remote area, the delivery times can be higher than expected due to the limited flights available to your region. If you are purchasing a pre-order product, shipping processing times are estimated and depend on the time it takes us to receive the products from our supplier. TFC® is committed to ship those products purchased on pre-order as soon as we receive them. The shipping time for these products may be subject to unexpected delays. You may not cancel your order due to delays in shipping from the supplier to us.
2.3 PRE-ORDERS
Sometimes we can offer items in pre-order. All products declared as “pre-order” at product page (“Estimated shipping in X days”) are on the road to us and will be shipped to the buyer as soon as the item/s arrives to us from the supplier.
Estimated arrival for pre-orders depends about how fast our suppliers works, how long import process takes, etc. TFC is not responsible about any delays caused during the process.
3. PRIVACY POLICY.
3.1 WEB FORM CLAUSE.
CONTROLLER: TFC – ES33570168N – Apdo. Postal 6007 – SUC 6 – 46080, Valencia, Spain.
The purpose of processing the data for which you give your consent will be: managing customers / users data who access the contact form on the website of the entity, answering their queries and / or send advertising products or services that may be of interest to you. The data provided will be kept while not requesting the cessation of the activity and will not be
transferred to third parties, except legal obligation. You have the right to access, rectify or request its erasure when the data is no longer necessary for the purposes that were collected under the terms provided in the Law, which you may exercise by writing to the CONTROLLER at the address of e- Mail official.trackandfieldclothes@gmail.com.
3.2 COMPLETE PRIVACY POLICY
Read the complete privacy policy terms here.
4. FAQ.
We are here for help. Please click here to read some of the most frequent questions we get. We will continue adding more FAQ to the list.
Do you have more questions? Please contact us and we will be in touch as soon as possible.
5. SELL
Do you have a limited/special Track & Field product and you want to sell it? We are also buying!
5.1 HOW TO SELL
Please complete the SELL FORM and we will be back to you with our proposal.
In case you accept the proposal:
- We will send a shipping label to your email.
- When the package will be delivered in our office, our team will check carefully all products to guarantee their authenticity, condition, size, etc.
- If the products are exactly as your information said and the form we accepted, we will send automatically the buying invoice to be signed.
- As soon we get back signed the buying invoice, we will send your payout.
Seller is responsible to provide accurate information from the products. If we get different products as the SELL FORM said, we will be able to return the package or renegotiate the price. In case the package haves to be returned to the seller, you will pay the shipping back.
